Zillow is no stranger to controversy, but the latest explosive lawsuit against them raises the stakes dramatically. Major law firms Hagens Berman and Cohen Milstein—the same ones behind the blockbuster $1 billion+ antitrust settlements against the National Association of Realtors and big brokerages—have filed a class-action lawsuit accusing Zillow of tricking homebuyers into inflated commissions through its Zillow Flex referral program. The suit claims Zillow's undisclosed 40% cuts from agent commissions, which raked in over $2 billion last year, keep fees "high and inflexible" while deceiving buyers and sellers (Real Estate News).
According to the complaint, filed on September 19 in the U.S. District Court for the Western District of Washington, Zillow's dominance—boasting 66% of the U.S. real estate search audience—relies on "deceptive and illegal conduct." Buyers clicking "Contact Agent" on listings are allegedly funneled to Flex agents without disclosure, leaving them with no real choice and driving up home prices as agents push for full commissions to offset Zillow's hefty slice. The lawsuit even blasts Zillow's Listing Access Standards as a coercive scheme that forces immediate MLS syndication, punishing non-compliant agents and sellers.
Zillow pushed back hard in a statement, calling the claims a "fundamental misrepresentation" of their operations and vowing a vigorous defense. But as this potential nationwide class action unfolds—seeking treble damages under laws like RESPA and Washington's Consumer Protection Act—one thing is clear: buyers, sellers, and agents deserve better than hidden fees and power plays.
This isn't Zillow's first rodeo with controversy. Their Flex program and listing rules echo the same profit-first mindset that's frustrated agents for years: leads sold to the highest bidder, listings yanked for non-compliance, and buyers funneled away from direct negotiations. Sellers end up footing 6%+ commissions because Flex agents, squeezed by referral fees, fight tooth and nail for every dollar—directly hiking purchase prices. It's a system built on opacity, where Zillow's monopoly muscle prioritizes revenue over real estate relationships.
Agents, your hard work fuels the leads, but Zillow silently takes a cut without full disclosure. Buyers feel duped, sellers overpay, and the trust that powers our industry erodes. In a market already strained by high rates and shifting rules, it's time for a platform that flips the script.
At RealTrade, our mission has always been simple: empower agents to own their leads, network freely, and thrive in a community built for everyone within the real estate industry. We're not here to mimic Zillow's dominance; we're here to dismantle it by giving power back where it belongs—to you, the agents, buyers, sellers, and service providers who make deals happen. No hidden fees. No lead rerouting. Just a free, vibrant marketplace where everyone wins.
Unlike Zillow's deceptive referrals, RealTrade ensures every interaction is direct, disclosed, and agent-controlled. Our platform is a social hub for the industry, letting you market listings, share insights, connect with lenders and inspectors, and close deals faster—all without a single undisclosed cut.
Here's how RealTrade turns Zillow's pitfalls into your advantages:
As Zillow battles this lawsuit, it's a wake-up call for the industry: real estate thrives on trust, not tricks. RealTrade is your ally in this shift—a free, agent-first platform where you network, market, and close with not additional fees or splits. RealTrade is here to boost your success and help you grow your business.
Sign up at RealTrade.io today—it's free, it's fast, and it's built for you.
Article Links:
Real Estate News | Moehrl law firms target Zillow in new class-action lawsuit
Housing Wire | Zillow faces class-action suit over Premier Agent, Flex commissions